You get one of the following error messages when accessing the Creative Cloud Libraries:
What does it mean when you get the 'Unable to connect to server' error in the Libraries panel of a Creative Cloud app? Learn what to do in this scenario.
- 'Sorry, we couldn't connect to the server.'
- 'Unable to connect to server.'
Navigate to the location of your Creative Cloud 2017 download file. Double-Click the Download file. Figure 8 - The Installation File 3. The Download file will be expanded and create a.dmg file. When the process is complete, double-click the.dmg file. Figure 9 - Double-Click the.dmg file 4. You will be taken to the Install file. In the My Available Downloads, click View Files, located next to Adobe Creative Cloud 2017 for Mac. Figure 4 - Click View Files 7. In the Software Download Agreement page, click Accept and Continue. Figure 5 - Software Download Agreement 8. Click Download File, located next to your preferred software package. Figure 6 - Download File.
This issue occurs when there are some missing certificates in Trusted Root. Your browser needs to trust these certificates.
- Download and install your Creative Cloud desktop apps. From the Creative Cloud home page select Apps. Select Download or Install for the app you want to install, to start the download. The Creative Cloud desktop app installs automatically with your first app.
- I am able to log in as a ROOT user and Adobe Creative Cloud Manager runs, so have been able to install the applications that way but this I feel is a temporary work around and I would like to be able to run CC Manager from my own user account. That is as far as Adobe Support would take me and they said I should speak to Apple.
- The Adobe Creative Cloud desktop app—which you will use to manage future downloads—is installed at the same time. If you have Adobe Creative Cloud app installed on your computer, you can open it and skip to Step 3. How to install a Creative Cloud app. When you download your first app, the Adobe Creative Cloud desktop app installs first.
Identify the missing certificates and install them
To fix this issue, you need to identify the missing certificates and install them.
Install Creative Cloud Desktop App
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Open the following link in any web browser.https://cc-api-storage.adobe.io/assets/adobe-libraries?order=asc&orderby=name
You might receive any of the following generic warnings: 'Your connection is not private.' or 'The site is not secure.' If this happens, proceed to the next step.
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Click the lock icon in the address bar or the Show details option to learn about the missing certificates.
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Ensure that all root certificates are present as a trusted root authority.
- Go to Start > Run > certmgr.msc.
- Ensure that all listed certificates are present in Trusted Root Certificate Authorities > Certificates.
- Ensure that all listed certificates are present in Intermediate Certificate Authorities > Certificates.
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Go to Keychain Access > Certificates.
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Double-click a certificate.
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Click the Trust disclosure triangle to display the trust policies for the certificate.
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To override the trust policies, choose new trust settings from the pop-up menus. Xamarin mac app development.
https://yellowcaddy964.weebly.com/blog/quickbooks-desktop-app-for-mac-opens-with-white-screen. Note:https://yellowcaddy964.weebly.com/blog/turn-off-apps-open-automatically-mac. You might have to export the missing certificates before you install them and add them to Trusted CA root store.
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Restart the browser and open the link again to verify if secure connection can be established.
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Restart the machine and launch your Creative Cloud app.